Our Story
A Family-Owned Vending Business You Can Trust
LET'S GO Vending is a family-owned business proudly rooted in San Carlos. As a minority-and woman-owned Bay Area company, we partner with and employ people who share our values and passion for outstanding customer service. Our core values have been the foundation for delivering the best service and support to meet your needs.
Our core values are:
CONSISTENCEY is at the heart of LGV’s commitment to earning your trust as a dependable partner. We always show up and deliver top-quality service every time. We’re dedicated to keeping you satisfied and have invested in technology, like our Vending Management Software, which alerts us to any issues so we can quickly address them and maintain the highest standards for our customers.
We’re proud that much of our new business comes from referrals through past partnerships. Our team shares a unified understanding that consistently showing up and providing exceptional service keeps us thriving. Our mission goes beyond delivering products or stocking vending machines—we aim to be a true partner in helping your day run smoothly.
CUSTOMER-FOCUSED, as the old song goes, “There’s no me without you!” We truly love and appreciate all our customers, knowing you have a choice, and we’re proud you chose us. LGV’s is a resourceful company dedicated to bringing fresh products, equipment, and technology to our customers. We welcome and listen to feedback, respond thoughtfully, and value accountability as an important part of our culture.
CUSTOMER SERVICE is our way of life—because everyone deserves to feel special. While our products and equipment may be common, the level of service and support we deliver is unmatched. Call or text us, and we’ll answer. Send an email, and we’ll reply. YES, we fix any malfunctioning machines. YES, we process refund requests. YES, we find and deliver your special request products. Providing consistent, top-quality value to our customers is our guiding principle.
Call us 'old school,' but at LET'S GO Vending, we want you to be happy with the products and services we offer. We strive to earn your trust and business through hard work and consistency.
Our Commitment to Health & Safety
Dear Let’s Go Vending Friends,
We want you to know that in light of COVID-19 we have continued to remain open to serve our customers as needed. During that time and based on the guidelines from the CDC (Center for Diesel Control) we have developed a COVID-19 Health & Safety Protocol for our team.
The protocol consists of the following:
1/ MANDATORY PPE- All PPE is provided to each driver and is loaded onto each vehicle.
FACE MASK - must be worn at each location
DISPOSABLE GLOVES - must be removed & discarded after each location
HAND SANITIZER - drivers must sanitize hands after visiting each location
2/ DISINFECTING-
99% ALCOHOL DISINFECTING SPRAY & DISPOSABLE WIPES- we are spraying and wiping down our equipment at each location we visit.
3/ HEALTH CHECK
DAILY TEMPERATURE CHECK- we are checking our employees temperature prior to them entering our facilities each morning to ensure they do not have a fever.
4/ SYMPTOM FREE CERTIFICATE- should you require documentation we can have our driver complete our health questionnaire, sign & date to certify that based on his knowledge he has not been exposed to or have any symptoms pertaining to COVID-19.
If you have any questions or if you have any additional requirements please let us know we are here to support you.
As your office and businesses re-open please let us know if there are any additional products and / or supplies that we can bring you. We work with several suppliers so we are confident that we will be able to save you time and deliver what you need.
In closing, we want to say thank you for your support and for your loyalty. In turn, please know that we are just a phone call or email away. Our commitment is to do our part to maintain and ensure the health of our customers and our employees and to provide you with top level service and support.
We’ll get through this together!
Your Friend,
LIHLA Janke
CEO
Frequently Asked Questions
You have questions? We have answers.
Who is Let’s Go Vending?
Let’s Go Vending is your local, Bay Area vending company. We are over 14 years old, woman owned business that is based out of San Carlos, CA. Our team works hard everyday to provide businesses like yours with service and products that make your life a little more convenient.
Are your employees uniformed?
Yes, our employees wear uniform shirts with our business logo. And our vehicles are marked with our business logo as well.
What are your service days and hours?
M-F / 7am - 8pm - after hour service is available on request
What is The Pantry?
The Pantry Service we offer is a fully customized approach to the services, equipment and products we bring to your business. We know that the attracting and securing great talent is a challenge. Let’s Go Vending has your back!! We will make your company look and feel great to any prospective candidates and employees. The products and services we offer for Pantry Service are:
-Coffee, Tea, Cocoa, Waters, Sodas, Juices, Sparkling Waters Etc.
-Water Filtration
-Snacks, Soups, Cookies, Crackers, Trail Mixes, Nuts, Energy Bars, Breakfast Bars, Etc.
-Fresh Fruit
-Dairly, Yogurt, Creamers, Sugars, Condiments
-Paper & Plastic Products: Hot Cups, Cold Cups, Bowls, Plates, Utensils,
-Sanitizers, Wipes, Sprays
-We Have The Equipment For Your Business: Condiment Caddies, Merchandising Racks, Coffee Brewers, Single Door Coolers, Double Door Coolers, Mini Fridges
WHAT KIND OF COFFEE DO YOU CARRY?
We work with several suppliers so we are confident that we will be able to source your favorite brands. By popular demand our in house brands are: Peet’s / Starbucks / Wolfgang Puck /
How long does it take for delivery/installation and what is the process?
Delivery and Installation is typically a two day turn around for in house equipment. However, if we are special ordering equipment for your business we ask for a two week lead time, once we have confirmation from our equipment supplier we will update you on installation and delivery.
Can we request specific products?
Yes! We want you to be 100% happy with our service and the products we provide. Let us know what you need.
Is there a cost to my company for the vending equipment/services?
No cost for vending equipment. If you are interested in Let’s Go Vending providing vending equipment and service we first start with a site survey. We will send out one of our account managers to meet with you, discuss your business needs, locate space for the machines and from there we will schedule a move date to set the machines up at your business. Based on demand we will add your business to our route schedule on a weekly or bi-weekly basis. At that time our route tech will service and restock the machines we have placed at your business.
How often do you come by and fill up the machines?
Our vending machines have Remote Monitoring Software installed in them. This means we are able to track sales remotely and know when the machines need to be restocked and service. Typically we restock and service machines on a weekly or bi-weekly basis.
What condition is the equipment in?
All equipment is in great condition, with updated payment and monitoring technology and cleaned inside and out. We also label our machines with Refund Request info and directions.
What is the procedure if someone loses money in the machines?
When we deploy our machines we install Refund Request directions on the window of all our machines. Our Refund Request is as follows:
Call or Text 650.430.2444 /
Info Needed :
1. FULL NAME /
2. COMPLETE MAILING ADDRESS /
3. MACHINE LOCATION /
4. WHAT PRODUCT DID YOU TRY TO PURCHASE? WHAT WAS THE PROBLEM? /
5. PAID CASH? YES OR NO /
6. IF YOU PAID BY CREDIT CARD: WE NEED FIRST 4 & LAST 4 DIGITS & EXP DATE OF CARD USED /
7. ONCE INFO IS RECEIVED WE WILL CONFIRM REFUND WITHIN 1 BUSINESS DAY.
DO YOU HAVE HEALTHY VENDING ITEMS?
Yes we offer USDA California Smart Snack Approved items for our school partners and for our Traditional Vending and Pantry Customers we have several healthy options that will satisfy your whole group.